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Getting Started with Ciphrix

This guide will help you access and start using the Ciphrix platform.

Accessing Ciphrix​

The Ciphrix application is available at:

https://ciphrix.app

For New Users​

If you're a new user, you'll receive a welcome email containing your temporary credentials.

Step 1: Check Your Email​

Look for a welcome email from Ciphrix containing:

  • Your username
  • Temporary password
  • Link to access the platform

Step 2: Initial Login​

  1. Go to ciphrix.app
  2. Enter your username
  3. Enter the temporary password from your welcome email
  4. Click Sign In

Step 3: Set Up Your New Password​

On first login, you'll be prompted to change your password:

  1. Create a new strong password that meets these requirements:
    • Minimum 12 characters
    • At least one uppercase letter
    • At least one lowercase letter
    • At least one number
    • At least one special character
  2. Confirm your new password
  3. Click Update Password

Step 4: Set Up Multi-Factor Authentication (MFA)​

After setting your new password, you'll be prompted to configure MFA:

  1. Open your preferred authenticator app on your mobile device:

    • Google Authenticator
    • Microsoft Authenticator
    • Authy
    • Any TOTP-compatible authenticator

  2. Scan the QR code displayed on screen with your authenticator app

  3. Enter the 6-digit code generated by your authenticator app

  4. Click Verify and Enable MFA

Step 5: Complete Setup​

Once MFA is configured, your account setup is complete! You can now access the Ciphrix platform.

For Existing Users​

Standard Login Process​

  1. Go to ciphrix.app

  2. Enter your username

  3. Enter your password

  4. Click Sign In

  5. When prompted, enter the 6-digit MFA code from your authenticator app

  6. Click Verify

You'll now be logged into your Ciphrix dashboard.

Getting Access to Ciphrix​

New Customers - Organization Administrator​

If your organization has just signed up for Ciphrix:

  1. Contact our support team at support@ciphrix.com

  2. We'll schedule your kick-off and onboarding call where we will:

    • Set up your organization
    • Help configure initial settings & AI Discovery profile
    • Provide overview and guidance on where to start
    • Answer your questions

  3. You'll receive your welcome email with credentials before the onboarding call

Organization Members​

If you're joining an existing Ciphrix organization:

  1. Contact your organization administrator to request access

  2. Your admin will create your user account

  3. You'll receive a welcome email with your temporary credentials

  4. Follow the New User setup steps above

After Login​

Once you're logged in, you can:

1. Explore the Dashboard​

  • View compliance status
  • Check recent activity
  • Review pending tasks

3. Choose Your Framework​

Select the compliance framework(s) you want to achieve:

  • SOC 2 Type I/II
  • ISO 27001 (ISMS)
  • ISO 42001 (AISMS)
  • HIPAA
  • GDPR
  • DPDP
  • APP
  • PCI-DSS
  • FedRAMP
  • NIS2
  • Custom frameworks

4. Connect Your Infrastructure​

Set up integrations to enable automatic evidence collection. See our Integrations guide.

5. Invite Team Members​

Add your team to collaborate on compliance tasks (Admin/Infosec users only).

Troubleshooting​

I didn't receive my welcome email​

  • Check your spam/junk folder
  • Verify with your admin that the email address is correct
  • Contact support@ciphrix.com for assistance

I forgot my password​

  1. Click Forgot Password on the login page
  2. Enter your username or email
  3. Check your email for password reset instructions
  4. Follow the link to create a new password

I lost access to my MFA device​

Contact support@ciphrix.com with:

  • Your username
  • Organization name
  • Verification of your identity

Our support team will help you regain access to your account.

MFA code not working​

  • Ensure your device time is synchronized correctly
  • Wait for the next code generation cycle
  • Try entering the code immediately after it appears
  • Check that you're using the correct account in your authenticator app

Next Steps​

Now that you're logged in:

  • Set up Integrations: Connect your AWS, Azure, GCP, and other services
  • API Access: Learn how to use the Ciphrix API for programmatic access
  • Configure Policies: Use our Policy AI Agent
  • Start Evidence Collection: Begin evidence collection
  • Create and Assess Risks: Use our Risk AI Agent
  • Create and Assess Vendors: Use our Vendor AI Agent

Need Help?​

Our support team is here to assist you: